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Onderwerpen

Onderwerpen

Safety

Unsafe in the asylum seekers centre

You may sometimes feel unsafe in an asylum seekers centre. For instance if you are bullied. Or if things aren’t going well at home. Perhaps a member of staff of the asylum seekers centre is unkind to you or someone is always calling you names. Perhaps you find the rules to strict, or you’re not sure what they are. There are people in the asylum seekers centre who can help you with this feeling of unsafety. Who are these people?

  • Social workers. If there’s a fire or an accident.
  • Security department. If someone is for instance always calling you names.
  • COA member of staff on location. This person can talk to you and will treat this confidentially. Your story is not passed on. If a COA member of staff can’t help you, then you will get help from someone outside the COA.
Social workers

In case of fire, accident or argument

There are social workers in every asylum seekers centre. These are often members of staff of the COA. If something’s going wrong, then they will help. If there’s danger or if something has happened. Until the fire brigade, police or ambulance has arrived. They can also resuscitate, for instance, if someone is having heart problems. Or if there’s a fire. They then help to make sure that everyone is safe. The doctor and nurse in an asylum seekers centre are also social workers. If something serious happens and you need help, then do the following:
  • Run to the information desk. Tell them what’s wrong.
  • Is the situation dangerous? Then call 112 immediately. You are then calling the police, fire brigade and ambulance. You can speak Dutch or English.
Ask for a social worker:
  • If there’s a fire or a lot of smoke.
  • If there’s a flood. For instance in a home or building.
  • If an accident happens, someone suddenly gets very ill, is choking, suddenly has a lot of pain in their chest or faints.
  • If there is an argument and people are being hit or using violence.
  • If something else happens that requires help, go to the information desk and ask for help.
Security guards in the asylum seekers centre

In every asylum seekers centre

There is a security guard in every asylum seekers centre. The security guard is at the reception. This is at the entrance of the asylum seekers centre. The security guard looks at who enters. He also answers the phone. Visitors must first report to the reception at the security department. If there isn’t anyone from the COA then ask the security guard for help. Ask the security guard for help in these situations:
  • If there’s a fire or a lot of smoke.
  • If there’s a flood. For instance in a home or building.
  • If an accident happens, someone suddenly gets very ill, is choking, suddenly has a lot of pain in their chest or faints.
  • If there is an argument and people are being hit or using violence.
If there is no security guard or member of staff of the COA then call 112 immediately.

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