If something bad happens in an asylum seekers centreWhat can you do? Run to the information desk or the security department. Ask for help. Is no one around? Is it very urgent? Then call 112. Via this number you reach the fire department, police and ambulance. The fire brigade, police and ambulance speak Dutch and English. Fire
Do this in case of fire If there is a fire, then do the following:
- Do you see a fire extinguisher? Try to put out the fire yourself. Only do this if you aren’t in danger yourself!
- Go to the reception as quickly as possible or call a member of staff for help. You can also let someone else run to the information desk.
- If the fire is already very big call 112 immediately. They speak Dutch here but also English. Tell them there is a fire and that the fire brigade needs to come.
- Go outside as quickly as possible, away from the fire.
- Is there a lot of smoke? Then crawl over the floor.
- Never use the lift. The lift often breaks down when there is a fire. And then you’re stuck. Use the stairs.
PractisingThe COA practises a few times a year, by pretending there’s a fire. This way, everyone knows what to do in case of a real fire. They call this a 'fire drill’.
Ask for help immediately When to do this:
- If someone gets very ill suddenly
- If someone needs a doctor
- If someone has fallen down
- If someone has an accident
- Run to the information desk or the security department. Say what’s wrong.
- If you can’t find anyone or it’s very dangerous then call 112 immediately. You then call the fire brigade, police and ambulance. They speak Dutch here, but also English.
- If someone suddenly has a lot of pain in his or her chest. This could indicate a heart attack.
- If someone has fallen very hard.
- If someone is suffocating.
- If someone faints suddenly.
If there’s an argumentThere are often arguments in asylum seekers centres. Many residents live in stress and uncertainty. People then get angry or sad quickly. Some arguments get out of hand. Residents may hit each other or even use weapons. If so, do the following:
- Make sure you are safe yourself. Don’t get involved in an argument.
- Get help as soon as possible. Run to the information desk or the security department. Say that there’s an argument.
- Is no one at the reception desk or the security department? Then call 112. Via this number you reach the fire department, police and ambulance. The fire brigade, police and ambulance speak Dutch and English. Say there’s an argument and help is required. The police will then come, and perhaps also an ambulance.